Privacy Policy

Vydya Privacy Policy

Vydya LLC and its subsidiaries and corporate affiliates (collectively, "Vydya," "Vydya Health," "our," "us," or "we") operate websites, provide products and services through mobile and other applications, and develop software. We refer to these as "site(s)," "service(s)," or "our sites and services."

This privacy policy applies to our sites and services on which we display or post a direct link to this privacy policy. This privacy policy does not apply to those sites and services that do not display or link to this privacy policy, or that have their own privacy policies. However, we may acquire new companies to expand our business. Some acquired companies may operate under their own privacy policies until we integrate their privacy practices with ours.

This privacy policy covers what information we collect and why we collect it, how we use the information we collect, and the choices you have to access and update that information. Please familiarize yourself with our practices and let us know if you have any questions. By using our sites and services, you expressly consent to our collection, use, disclosure, and retention of your personal information as described in this privacy policy. If you do not agree to this privacy policy, please do not use our sites or services.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you on sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who advertise services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.

1. Personal Information We Collect

Personal information is information that can be used to identify, locate, or contact an individual, and includes other information that may be associated with personal information. When you interact with our sites and services, depending on the site or service, we may ask for the following personal information directly from you:

Contact Information allows us to communicate with you and generally includes your name, addresses, email addresses, social media website user account names, and/or telephone numbers.
Payment Information needed to process payments such as your credit or debit card number, expiration date, and card verification number.
Personal Profile or Service Information helps us with the administration and personalization of your personal profiles or services, such as areas of interest, information from social media interactions (such as Facebook, Twitter, or Google+), photographs and/or demographic information.
Transaction Information about how you interact with and use our sites and services, email, other communications, and applications; and how you interact with merchants, business partners, and service providers.
Geographic Location Information but only if your mobile or other device transmits location data and/or your IP address, and you have activated a location-enabled site or service.
Job-Search-Related Information for recruitment purposes and may include educational and employment background.
Survey Data for functionality of certain services, which generally includes survey data (questions and responses) and may allow you to import email addresses and names for ease of allowing you to send surveys or to allow us to send surveys on your behalf.
Appointment Information to schedule an appointment or consultation using one of our online appointment or consultation services and includes the requested appointment information, which may be linked with personal information that you choose to share with us.
Access to Your Data if you are our customer and use certain services. interactive tools or authorize us to retrieve information from another database, user, or other third party on your behalf, such as integrating a practice management system with your services, then you may elect to download certain installed tools, which may collect and transmit information from your computer system solely relating to the use of the installed tools and for the purpose of providing you with relevant services.
Your Submissions help us with administration of our sites and services and includes any information you voluntarily provide, generally through free form text boxes, forums, uploading a document or authorizing us to retrieve and import information from another user or third party on your behalf.

In each of the above instances, you will know what personal information we collect through our sites and services because you voluntarily and directly provide it.

2. How We Use Personal Information

We may use information collected from you in one or more of the following ways:

to enable site features such as geographically specific pricing or logging, and retrieving and providing analysis of data you choose to enter into the site,
to send you important notices, such as communications about changes to your account, and our sites. and services' terms, conditions, or policies,
to solicit input and feedback to improve our sites and services and customize your user experience,
to enable you to communicate with other site or service users via private messaging or other service specific communication channels,
to contact you via email, telephone, text or chat in a manner required by law,
to meet contractual obligations,
to send you reminders, technical notices, updates, security alerts, support and administrative messages, and service bulletins,
to inform you about new products or promotional offers, or other opportunities which we feel will be of interest to you, and to provide advertisements to you through our sites, email messages, text messages, applications, or other methods of communication,
to manage our sites. and services' administration, forum management, or fulfillment,
to provide customer service and technical support,
to administer surveys, sweepstakes, giveaways, contests, or similar promotions or events sponsored by us or our partners,
to prevent fraud or potentially illegal activities, enforce our sites' terms of use or to comply with applicable law,
for internal purposes such as auditing, data analysis, and research to improve our products, services, and communications,
to allow you to apply for a job or sign up for special offers from third parties through our sites,
to help you contact or schedule an appointment with a service provider listed in one of our directories and remind you of upcoming or follow-up appointments,
to perform services in conjunction with interactive tools, such as integrating practice management systems, making a referral and
to use anonymized personal information to run (or authorize third parties to run) statistical research on individual or aggregate trends.

In addition to the uses described above, we may use personal information that we collect for other purposes that are disclosed to you at the time we collect the information, or with your consent.

3. Sharing Personal Information

We may share personal information about you with third parties in the following circumstances:

We may engage third parties to perform services on our behalf, including maintenance services, hosting, data storage, security, analytics and data analysis, payment processing, assisting in marketing efforts, email and text message distribution, customer service, providing certain interactive tools, and conducting surveys and sweepstakes.
We may share your contact data with service providers you choose to schedule through the services.
Your personal information, and the contents of all of your online communications on or through our sites and services may be accessed and monitored as necessary to operate our sites and perform our services, and may be disclosed:

to satisfy any applicable laws or regulations,
to defend ourselves in litigation or a regulatory action,
in order to protect the rights or property of Vydya and our subsidiaries and corporate affiliates, including to enforce our sites. or services' terms of use,
when we have a good faith belief that we are required to disclose the information in response to legal process (for example, a subpoena, court order, or search warrant),
where we believe our sites and services are being used in the commission of a crime, including to report such criminal activity or to exchange information with other companies and organizations for the purposes of fraud protection and risk management, and
when we have a good faith belief that there is an emergency that poses a threat to the safety of you, another person, or the public generally.

In the event of a merger, acquisition, debt financing, restructure, sale of Vydya' assets by or with another company, or a similar corporate transaction takes place, we may need to disclose and transfer all information about you, including personal information, to the successor company.
We may share information about you with Vydya’s subsidiaries and affiliates.
Some of our services are co-branded by Vydya and other companies with which we partner. If you register to or use such a service, both our privacy policy and the partner's privacy policy may be displayed and apply. If that is the case, both Vydya and the partner will receive personal information you provide.
We may share personal information about you for any other purpose(s) disclosed to you at the time we collect your information or with your consent.
Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines, including Google.

4. Other Information We Automatically Collect and Cookies

We may also collect certain technical information when you use our sites and services. For example, our servers receive and automatically collect information about your computer and browser, including, for instance, your IP address, browser type, domain name from which you accessed the site or service, and other software or hardware information. If you access our sites and services from a mobile or other device, we may collect a unique device identifier assigned to that device (UDID), type of device, general GPS location, or other transactional information for that device in order to serve content to it.

In addition, we may collect information about how you use our sites such as the date and time you visit the sites, the areas or pages of the sites that you visit, the amount of time you spend viewing the sites, the number of times you return to the sites, visits to sites outside our network, and other click-stream data. Some of this data may be shared with partners who referred you to our site(s) and who will use the data to optimize who else they refer to our site(s). Sometimes this data can be shared with partners who help us deliver ads to you on websites not controlled by us, for instance, when we put a pixel on a conversion page on our site and a marketing partner uses that to optimize what traffic they send to us, or using another example, when we create a re-targeting list through DFP Small Business by Google or placing a partners' pixel on our sites, and then delivering targeted ads across the Internet.

Cookies

We use cookies and other tracking technologies (including browser cookies, pixels, beacons, mobile application identifiers, and Adobe Flash technology) to help us recognize you across different sites and services, improve your experience, increase security, measure use and effectiveness of our services, and serve advertising. You can control cookies through your browser settings and other tools. By visiting our sites and services, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this privacy policy.

Do Not Track

We do not currently actively respond to "Do Not Track" browser signals or mechanisms that indicate a request to disable online tracking of individual users who use our sites and services.

5. User Generated Content, Online Communities and Forums, Profiles and Reviews

You may choose to publicly disclose personal information about yourself and others in the course of (i) contributing user generated content (for instance articles, blogs, surveys, reviews, ratings, or podcasts), (ii) communicating with others in our online forums, communities, or chat rooms, (iii) creating user profiles for public view, or (iv) posting images, photos, or videos. Be aware, information that you voluntarily disclose in any of these areas of our sites or services is unencrypted, public information and, therefore, there can be no expectation of privacy or confidentiality, except if the terms and conditions of the site or service specifically limit use of the content (for example, we may let you know how such survey and rating responses will be used and if anonymity is an option). Any personal information you submit in the course of interacting in these public activities can be read, collected, or used by other users. Prior to posting in these areas, we encourage you to read the specific site's or service's terms of use, as we are not responsible for the personal information you choose to make public in any of these areas and strongly recommend against sharing any personal or other sensitive information that could directly or indirectly be traced to any individual, including yourself.

6. Accessing and Updating Personal Information

We encourage you to keep your personal information updated and accurate. We provide you reasonable access to your personal information and the ability to review, correct, or delete it. For instance, some of our sites and services give you the ability to view and/or edit your personal information online. The methods for accessing your personal information will depend on which sites or services you use and their features. You have several choices; for instance:

To view and change the personal information that you directly provided to us, you can return to the web page on our site where you originally submitted the data and follow the instructions on that web page.
You may correct or update your account information at any time by logging on the site onto which you are registered and navigating to your account.
You can manage certain aspects of information collection and use by going to the settings of your mobile device and reviewing the permissions of each application. You may stop further use of your geo-location by visiting your device's settings for the relevant application.
You may change your email preferences at any time by visiting your email preferences page for the relevant site.
If you have additional questions about your options, contact us.

Protecting your privacy and security is important and we also take reasonable steps to verify your identity before granting access to your data.

Please be aware that certain records and information will be retained for specific purposes such as legal, payment, accounting, technical, dispute resolution, enforcement of our sites and services' terms of use, or customer service. If you have posted comments or user generated content on our site, we may not be able to delete it. Further, we take no responsibility for removing or editing any of your public activities or any submissions or content that is a result of your public activities, except as provided in this privacy policy or the sites or services' terms of use.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by applicable law.

7. Email and Other Communications

Our sites and services may allow us or other users to communicate with you or other users through our in-product instant messaging services, service-branded emails, SMS and other electronic communication channels.

Opting Out of Requested Communications

Requested communications include, for instance, email newsletters or software updates that may be expressly requested by you or which you consented to receive. After you request such communications, you may "opt out" of receiving them by using one of the following methods:

Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email communication.
To unsubscribe from text messages delivered to mobile devices, reply to the message with the words "STOP" or "END."
Return to the web page(s) where you originally registered your preferences and follow the opt-out instructions.
Contact us. Please provide your name, contact information, and specific relevant information that you no longer wish to receive.

Opting Out of Transactional or Relationship Communications

Communications that are sent by or on behalf of a user are indicated as being "From" that user. Communications that are sent by us are indicated as being from us or one of our account or support specialists assigned to assist you. Either type of communication may be "real time" communications or communications triggered automatically upon the occurrence of certain events or dates, such as appointment reminders. Email communications received from users and our administrative announcements are often transactional or relationship messages, such as appointment requests, reminders and cancellations. You may not be able to opt out of receiving certain messages although our services may provide a means to modify the frequency of receiving them.

Opting Out of General or Promotional Communications

General communications provide information about products, services, and/or support and may include special offers, new product information, or invitations to participate in market research. You may opt out of receiving these general communications by using one of the following methods:

Select the email "opt out" or "unsubscribe" link, or follow the opt-out instructions included in each email communication.
To unsubscribe from text messages delivered to mobile devices, reply to the message with the words "STOP" or "END."
Contact us. Please provide your name, relevant contact information, and specific relevant information about your privacy preferences.

8. Protecting Personal and Protected Information

The security of our sites and services and the information they store, process and transmit is a top priority. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of the information we collect, we deploy a wide range of technical, physical and administrative safeguards, including: Secure Socket Layer (SSL) encryption, firewalls, system alerts and other information system security technologies.

We use third-party service providers to manage credit card and payment processing. These service providers are not permitted to store, retain, or use billing Information except for the sole purpose of credit card and payment processing on our behalf. When you enter payment information we encrypt the transmission of that information using SSL technology and do not store it on our systems.

It is important to remember, however, that no system can guarantee 100% security at all times. Accordingly, we cannot guarantee the security of information stored on or transmitted to or from our services. We cannot assume responsibility or liability for unauthorized access to our servers and systems. When disclosing any personal or protected information, you should remain mindful of the fact that it is potentially accessible to the public and consequently, can be collected and used by others without your consent. Accordingly, you should consider carefully if you want to submit sensitive information that you would not want disclosed to the public and should recognize that your use of the Internet and our sites and services is solely at your risk. You are ultimately responsible for maintaining the secrecy for all your personal information. Except as provided in a Business Associate Agreement between us and a service provider, we have no responsibility or liability to anyone for the security of your personal or protected information transmitted via the Internet.

Steps You Can Take

Install malware detection programs that regularly scan your system and incoming traffic for malicious code such as computer viruses, worms, Trojan Horses and spyware. Because viruses and malware are continuously created and modified, regular malware protection software typically requires frequent updates.
Use a firewall to prevent unauthorized access to your device.
Because malware often targets vulnerabilities in existing operating systems, browsers, plug-ins and other programs, software vendors frequently update their products with security patches to guard against known or commonly exploited vulnerabilities. Vendors often try to alert their users and recommend immediate installation of these security patches.
Use a strong password using a combination of letters and numbers that are not easily guessed. Do not share your password with others.
If you use a shared device, always close all active programs and log out before leaving it unattended.
Avoid using a public wireless network, if possible. If you do use a public network, use the most restrictive wireless network settings on your device.
If you use file-sharing programs, be sure to restrict all other folders or directories to "no share".
Be very cautious with any email requesting you to share personal information. On websites, look for the lock symbol on or near your browser's address bar which signifies a secure website before supplying personal information.
When participating in one of our communities, blogs, forums, surveys or other open communication platforms, exercise care in selecting what information you share, particularly personal information.

9. Linked Websites and Services

Our sites and services may link to other sites or services operated by our affiliates or third parties, and may carry advertisements or offer content, functionality, newsletters, contests or sweepstakes, or applications developed and maintained by third parties. We do not exercise control over third party sites or services. We are not responsible for the privacy practices of any such third parties. Once you leave our sites or services via a link, enable a third-party service, or click an advertisement, you should check the applicable privacy policy of the third-party's site or service. The fact that we link to a website or present a banner ad or other type of advertisement is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices.

We may also provide social media features on our sites and services that enable you to share personal information with your social network(s) and to interact with our sites and services. Depending on the features, your use of these features may result in the collection or sharing of personal information about you. We encourage you to review the privacy policies and settings on the social media site(s) with which you interact.

10. Children's and Minor's Privacy

Our sites and services are intended for general audiences and are not targeted to children under 13. We do not knowingly collect personal information from children under the age of 13 or utilize plug-ins or ad networks that collect personal information through child-directed third party websites or online services. If you are under 13, please do not disclose or provide any information. If we learn that we have collected personal information from a child under 13, we will take steps to promptly delete the information. Should this policy change, we would comply with the Children's Online Privacy Protection Act, which requires us to notify and obtain consent from a parent or guardian before we collect, use and disclose the personal information of children who are under 13 years of age.

11. International Users

We are headquartered in the United States. Our sites and services are hosted and administrated in the United States or hosted with cloud service providers who are headquartered in the United States. If you are located outside the United States, be aware that information you provide to us or that we obtain as a result of your use of our sites and services may be processed in, transferred to and stored in the United States and will be subject to U.S. law. U.S. privacy and data protection laws may not be equivalent to the laws of your country of residence. By using our sites and services or providing us with your information, you consent to the collection, transfer, storage, and processing of information to and in the United States.

12. Contacting Us

If you have any questions or concerns about this privacy policy or our practices you can contact us or write to us at Vydya LLC., 1050 Crown Pointe Parkway, Suite 500, Atlanta, GA 30338 USA. Please be sure to identify the specific website, software, or service about which you have a question or concern and how we can contact you.

13. Changes to This Privacy Policy

We may revise this privacy policy from time to time and, if we do, we will update it on this page and modify the "Last Updated" date. If our information practices change in a significant way, we will provide a more prominent notice. Because our privacy policy can change at any time, we encourage you to reread it periodically to see if there have been any changes that affect you. If you disagree with any changes to this privacy policy and do not wish your information to be subject to the revised privacy policy, you will need to deactivate your account or terminate your services. Your use of our sites and services following any such change constitutes your agreement that all information collected from or about you through our sites and services after the revised privacy policy is posted will be subject to the terms of the revised privacy policy.

Last Updated: May 24, 2018